Pilot's Passport

Support & Help

We usually reply within two business days.

Email support

Account & profile

  • Can't sign in? Use “Forgot password?” on the sign-in screen to get a reset link by email. If you signed up with Google, use “Continue with Google”.
  • Change your name, username, bio, home airport or photo: open My Passport, then Settings.
  • Delete your account: Settings → Delete account. This permanently removes your account and content.
  • You must be 13 or older to create an account.

Logging flights

  • Tap the gold + button and choose Log a Flight to add a flight manually, including every stop on your route.
  • Choose Start Tracking to record a flight with GPS. Keep the app open and allow location access while recording.
  • Airports not appearing? Search by identifier (for example KHWD) or by city name. Some fields accept both local and ICAO identifiers.
  • Edit or delete a flight from the flight's own page.

Airport stamps

  • A stamp unlocks automatically the first time you log a flight to a new airport.
  • See your full collection in My Passport → Stamps.
  • A stamp missing or on the wrong airport? Email us the identifier and we'll fix the record.

Sharing & stories

  • Open a flight or post and choose Create a story for a 9:16 story image with stickers, or Share the post for a feed-sized card.
  • Use Share to send it to another app, or Save image to keep it on your device.
  • If an image fails to save, check that Photos access is allowed in your device settings.

Privacy

Flights, visits and photos you mark private stay visible only to you. Read the Privacy Policy for details.

Report a problem

Email pilotspassport@gmail.com with what happened, the screen you were on, your device and app version, and a screenshot if you have one. To report a post, message or pilot, include a link or username and we'll review it.